Why can’t I complete checkout?
Check the checkout message, item availability, delivery address and contact details. Try a current browser and a stable connection. If payment may already have gone through, check your email and payment account before retrying, then contact us if needed.
What should I check before checkout?
Review each item, quantity, selected size and finish, and any personalization details shown in your cart. Return to the product if you need to change its configuration. Check your contact and delivery details carefully at checkout.
Can I change an order I have already placed?
Contact support@pictomini.com promptly with your order number and the change you need. What can be changed depends on the order's current stage. A request is not confirmed until our team replies.
Is shipping free?
Yes. We offer free shipping on orders to the destinations listed in our shipping policy. Check delivery availability for your address at checkout. If you need a gift for a specific date, contact us before ordering.
Shipping policyAre taxes and import duties included?
Yes. Our prices are tax-inclusive, and our shipping policy includes import duties, taxes and customs fees in your order total. If a carrier asks you for an unexpected customs payment, contact us with your order number and the notice so we can check it.
Shipping policyHow long does production and delivery take?
Our current shipping policy states dispatch within 7 calendar days after payment, with your character concept and 3D model approved before production. Please respond promptly to design reviews; revisions or delayed approval can affect the schedule. After dispatch, estimated transit is 2–8 business days to the US and Canada, 3–8 to the EU, UK, Australia and New Zealand, 3–9 to other regions, and 5–12 to overseas territories and islands. Transit time is additional to preparation; these are estimates, not guaranteed arrival dates.
Shipping policyWhy was my payment declined?
Check the billing details, card expiry and any verification request from your bank. Your bank or payment provider can explain a decline. If a charge appears despite an error, contact us before paying again. Never send us your full card number, security code or password.
Which payment methods can I use?
Use the payment methods displayed at checkout for your location and device. Our store displays major card networks and PayPal; wallet and local payment options may vary. Confirm the available option and total before paying.