Contact information
Customer Support
Our team is dedicated to providing timely assistance for any questions about your purchase, product usage, or service policies.
Email: support@pictomini.com
Phone: +447934255316
Registered Business Address:
182-184High Street North, OFFICE 14827, London, E6 2JA, United Kingdom
Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (PST)
All inquiries will be answered within 24 hours.
Contact PICTOMINI
Choosing a photo, reviewing a design or checking on your mini? Get in touch and we will help with the next step.
Website: https://pictomini.com
Email: support@pictomini.com
Telephone: +44 7934 255316
Correspondence address:
182–184 High Street North, Office 14827
London E6 2JA
United Kingdom
PICTOMINI is a trading name of GEEKZEUS LTD.
For an existing order, please include your order number and the email address used at checkout. Do not send full payment-card details by email.
For returns, contact us first so we can provide the appropriate instructions and return destination. The correspondence address above is not automatically the return address.
How can I get help with a specific question?
Use our contact page or email support@pictomini.com. Tell us which product or page you are asking about and include your order number if you have one, so we can understand your request.
Can I change an order I have already placed?
Contact support@pictomini.com promptly with your order number and the change you need. What can be changed depends on the order's current stage. A request is not confirmed until our team replies.
Is shipping free?
Yes. We offer free shipping on orders to the destinations listed in our shipping policy. Check delivery availability for your address at checkout. If you need a gift for a specific date, contact us before ordering.
Shipping policyAre taxes and import duties included?
Yes. Our prices are tax-inclusive, and our shipping policy includes import duties, taxes and customs fees in your order total. If a carrier asks you for an unexpected customs payment, contact us with your order number and the notice so we can check it.
Shipping policyHow long does production and delivery take?
Our current shipping policy states dispatch within 7 calendar days after payment, with your character concept and 3D model approved before production. Please respond promptly to design reviews; revisions or delayed approval can affect the schedule. After dispatch, estimated transit is 2–8 business days to the US and Canada, 3–8 to the EU, UK, Australia and New Zealand, 3–9 to other regions, and 5–12 to overseas territories and islands. Transit time is additional to preparation; these are estimates, not guaranteed arrival dates.
Shipping policy