Shipping policy
Shipping Policy
Thank you for choosing PICTOMINI We are committed to providing a seamless and transparent shopping experience. Below are our updated shipping guidelines.
1. Production & Dispatch
All custom orders are dispatched within 7 calendar days after payment. Delivery time is additional and depends on the destination.
We prepare the character concept and 3D preview for your approval before production. Please review your previews promptly to help us keep your order on schedule.
2. Shipping Costs & Delivery Estimates
We are happy to offer Free Shipping on all orders to the destinations below. The delivery estimates below cover transit time after dispatch.
|
Shipping Destination |
Shipping Cost |
Estimated Delivery (Business Days) |
|---|---|---|
|
United States |
Free |
2-8 days |
|
Canada |
Free |
2-8 days |
|
EU, UK, Australia, New Zealand |
Free |
3-8 days |
|
All Other Regions |
Free |
3-9 days |
|
Overseas Territories & Islands* |
Free |
5-12 days |
*Includes remote regions outside continental mainlands.
3. Order Tracking
Once your order ships, you will receive a shipment confirmation email containing your tracking number. You can use this number to monitor your package's journey in real-time.
4. Important Notes
-
Address Accuracy: Please double-check your shipping address at checkout. We are not responsible for delays or lost packages due to incorrect addresses.
-
Customs & Duties: International customers are not required to pay import duties, taxes, or customs fees. These charges are included in your order total.
-
Potential Delays: While rare, carrier delays (e.g., due to weather or customs inspections) may occasionally impact delivery times.
5. Need Help?
If you have any questions about your order, shipping rates, or delivery status, please contact our customer support team.
-
Email: support@pictomini.com
We are here to help!
Delivery timelines are subject to change during peak seasons or promotional periods.
How can I get help with a specific question?
Use our contact page or email support@pictomini.com. Tell us which product or page you are asking about and include your order number if you have one, so we can understand your request.
Can I change an order I have already placed?
Contact support@pictomini.com promptly with your order number and the change you need. What can be changed depends on the order's current stage. A request is not confirmed until our team replies.
Is shipping free?
Yes. We offer free shipping on orders to the destinations listed in our shipping policy. Check delivery availability for your address at checkout. If you need a gift for a specific date, contact us before ordering.
Shipping policyAre taxes and import duties included?
Yes. Our prices are tax-inclusive, and our shipping policy includes import duties, taxes and customs fees in your order total. If a carrier asks you for an unexpected customs payment, contact us with your order number and the notice so we can check it.
Shipping policyHow long does production and delivery take?
Our current shipping policy states dispatch within 7 calendar days after payment, with your character concept and 3D model approved before production. Please respond promptly to design reviews; revisions or delayed approval can affect the schedule. After dispatch, estimated transit is 2–8 business days to the US and Canada, 3–8 to the EU, UK, Australia and New Zealand, 3–9 to other regions, and 5–12 to overseas territories and islands. Transit time is additional to preparation; these are estimates, not guaranteed arrival dates.
Shipping policy