Legal notice
Legal Notice
PICTOMINI is a trading name of GEEKZEUS LTD, the business operating https://pictomini.com.
Legal business name: GEEKZEUS LTD
Company registration number: 16764276
Registered in: England and Wales
Registered office:
Office 14827
182–184 High Street North
East Ham, London E6 2JA
United Kingdom
Customer contact details
Email: support@pictomini.com
Telephone: +44 7934 255316
Website: https://pictomini.com
For product, order or privacy enquiries, please use the contact details above. For a return, contact us before sending your item so we can provide the appropriate return address and instructions. The registered office is not automatically the return destination.
Our Terms of Service, Return and Refund Policy, Shipping Policy and Privacy Policy explain the conditions of purchase and how personal information is handled. This notice does not limit any rights that cannot lawfully be excluded.
How can I get help with a specific question?
Use our contact page or email support@pictomini.com. Tell us which product or page you are asking about and include your order number if you have one, so we can understand your request.
Can I change an order I have already placed?
Contact support@pictomini.com promptly with your order number and the change you need. What can be changed depends on the order's current stage. A request is not confirmed until our team replies.
Is shipping free?
Yes. We offer free shipping on orders to the destinations listed in our shipping policy. Check delivery availability for your address at checkout. If you need a gift for a specific date, contact us before ordering.
Shipping policyAre taxes and import duties included?
Yes. Our prices are tax-inclusive, and our shipping policy includes import duties, taxes and customs fees in your order total. If a carrier asks you for an unexpected customs payment, contact us with your order number and the notice so we can check it.
Shipping policyHow long does production and delivery take?
Our current shipping policy states dispatch within 7 calendar days after payment, with your character concept and 3D model approved before production. Please respond promptly to design reviews; revisions or delayed approval can affect the schedule. After dispatch, estimated transit is 2–8 business days to the US and Canada, 3–8 to the EU, UK, Australia and New Zealand, 3–9 to other regions, and 5–12 to overseas territories and islands. Transit time is additional to preparation; these are estimates, not guaranteed arrival dates.
Shipping policy