Two checks, two different sources
Inspect the sculpture on screen, including the hair, glasses and jacket layers.
Read the selected options. Screen color and zoom do not confirm paint or physical size.
Illustrative example. The preview on screen and blank order card are not a customer record.
In this guide
Start with Two Separate Checks
When your figurine preview arrives, open your order confirmation right beside it. Use the preview on your screen to check the look of the character—the pose, hair shape, glasses, and outfit outline. Use your order receipt and the product page to check the physical details, such as the finish and size you selected.
Screen Checks vs. Order Checks
Use the four pairs below to check the design on screen alongside your order receipt:
Pair every screen check with an order check
If your character concept uses color, use it to see where hair, clothes, and accessories meet, while a gray 3D model shows the sculpted form.
Check the finish on your receipt—Gallery White is unpainted, even if a concept preview shows color.
Check the views provided to see how the head tilt, arm position, and stance work together.
Check the height listed for the size you ordered and measure your shelf with a ruler.
Check that main clothing layers, collars, and shoes match your photo; the finished design is a stylized likeness, and fine patterns and delicate details may be simplified.
Use the Customization notes field to state which photo guides the outfit and which guides the face.
Check the character concept first for styling, and then check the final 3D preview for sculpted shape.
Checkout and payment come first, followed by character concept confirmation and final 3D preview confirmation, with production starting after approval and delivery afterward.
How Screen Color and Zoom Can Mislead
If your preview uses color blocks, treat them as a visual aid to help you distinguish a jacket lapel from a sweater collar on screen. Your receipt, rather than the preview image, tells you which physical finish you ordered.
Zooming in on a phone or laptop also makes small features look much larger than they will be in your hand, and screen zoom cannot show real-world scale. A tiny shirt pattern or collar pin might fill several inches of your display, even though on a compact figurine, fine patterns and delicate details may be simplified. To know how much space the figurine will take up, check the height for your ordered size and use a ruler at the shelf where you plan to keep it.
Example: Reviewing an Anniversary Gift
Suppose you ordered a couple figurine for an anniversary gift (illustrative example). Looking at the preview on your laptop, you notice one partner's glasses have rectangular frames instead of the round ones in your face photo, and you also want to make sure the figurine will fit on a narrow bookshelf.
You handle the glasses in your preview reply by asking to change the frame shape from rectangular to round to match Photo 2. For the bookshelf, you check the size you selected on your order and ask for the finished height so you can measure the shelf clearance.
Ask for a design edit. Check the order separately.
Could we change the glasses to round frames to match Photo 2?
Check the selected finish on your receipt and confirm the finished height for your bookshelf.
A Sample Preview Reply
If you have both a design adjustment and an order question, you can put them in one short reply (illustrative note):
"Could we change the glasses to round frames to match Photo 2? Also, could you confirm the finished height for the size I ordered so I can check our shelf space?"
Before ordering or approving a preview, you can review the current options on Custom portrait figurines and Custom Couple Chibi Figures from Photos.
